SHIPPING & RETURNS
Goods will be shipped by secure courier, with insurance and tracking. For United Kingdom orders our standard shipping method is Royal Mail.
For orders in excess of £500 shipping is free and will be sent by Royal Mail Special Delivery. We will aim to ship your goods within 3 days of receiving the order on a next day basis.
For orders under £500 shipping cost is calculated at check out and orders above £100 will be sent by Royal Mail Special Delivery. Orders up to £100 will be sent by Royal Mail Tracked 24.
International orders will ordinarily be shipped using DHL on the most efficient service. Handling is usually 3 days with shipping time between 7-10 days.
Return & Exchange Policy
Your system or part thereof is nominally covered by a 12 month warranty (6 months for batteries) from date of receipt by the customer. This does not apply to goods intended for everyday consumption ie batteries. It is entirely at the company’s discretion whether a repair or replacement is carried out. Please allow approximately 14 days for repairs.
All returns must be received with identification as to the sender and what fault is being reported. Items arriving without identification will be quarantined for a period of 6 months after which it will be disposed of without further notification.
All refund items must be returned within 14 days of delivery, if possible in their original factory condition and in their original packages with all factory-supplied paperwork, packing materials, etc. Please keep all cartons and box inserts if returning products.
The customer must take all reasonable steps to ensure that the packaging is suitable to prevent any damage in transit. In the case of numerous items being returned in one consignment all items should be individually packed to prevent damage in transit and easy access by engineers to check contents when delivered.
The cost of returning and appropriately insuring the goods until satisfactory receipt by us will be borne by the customer and it is the customers responsibility to ensure the safe return of goods.
All returns must be shipped prepaid and insured in the event they are damaged in transit. Goods lost, or arriving to us damaged, it will be refused and returned to the customer to file a damage claim with the shipper.
Returned or exchanged merchandise outside the 14 day distance selling “cooling off” period may be subject to a 20% restocking charge.
A Customized order item (e.g. non-stock items manufactured to integrate with other equipment) are not returnable for any reason unless faulty.